Location: Williamsburg (On-site)
Hours: Monday - Friday, 9 AM - 5 PM
What You'll Do:
- Patient Outreach - Connect with patients who left or are considering leaving
- Persuasion & Recovery - Convince patients to stay or return to our agency
- Issue Resolution - Deescalate conflicts and troubleshoot service problems
- Coordination Follow-up - Work with teams to resume tailored services
- Target Achievement - Hit weekly retention targets
What We Need:
- Experience: Customer service, sales, or conflict resolution background preferred
* Communication Skills: Excellent persuasion and negotiation abilities
* Problem-Solving: Creative troubleshooting and solution-finding
* Work Style: Results-driven, empathetic, persistent approach
Perks:
- Medical/Dental insurance
- ā Paid time off
- ā Growth opportunities