Funding & Collections Account Manager

We are a fast-paced, growth-driven financial services company specializing in Merchant Cash Advance solutions. We are seeking a professional , energetic, organized, and experienced Funding & Collections Account Manager to help us streamline funding procedures and collections, lead and manage soft  collections, and collaborate with our legal department on uncollectable accounts ( hard collections).
 
Key Responsibilities:

• Assist with daily funding calls, coordinating with underwriting, sales, and funding teams to ensure timely and accurate fund disbursement.
• Conduct soft collection efforts, including professional outreach to merchants regarding missed, late, or skipped payments.
• Accurately report uncollectable files to the legal department and assist in transitioning files to legal or third-party collections.
• Manage and understand various Merchant Cash Advance (MCA) paper types (A, B, C, D) and apply appropriate collection/recovery strategies based on risk tier.
• Understand and navigate state-specific legal implications related to collections, recovery, and litigation procedures.
• Monitor and manage daily ACH activity, identifying NSFs, chargebacks, and anomalies to prevent portfolio deterioration.
• Track and update merchant payment statuses and maintain detailed internal records of each account.
• Scrub, validate, and enter new merchant applications into the CRM, ensuring accuracy and completeness of required documents and data.
• Perform general administrative duties, including file management, document preparation, internal communication support, and CRM maintenance.
• Collaborate with underwriting and funding departments to ensure documentation is compliant and complete before and after funding.
• Generate and submit weekly reports on collections activity, escalated accounts, and legal progress for management review.
• Coordinate with external legal counsel and third-party agencies for escalated or litigated files.
• Ensure all activity aligns with federal and state regulations, including internal compliance standards and FDCPA-adjacent practices.
• Assist with the development and refinement of internal collection workflows, policies, and procedures.
• Identify and act on settlement, restructuring, or renewal opportunities for delinquent merchants.
• Serve as a point of contact for merchant inquiries regarding balances, payoffs, and account statuses.
• Assist in the training and support of new team members, especially regarding collections and administrative processes.
• Maintain comprehensive documentation of all merchant communications, call notes, legal actions, and payment histories.
• Support portfolio managers and senior leadership by providing insights into merchant behavior trends and collection challenges.

Qualifications:
·Bachelor’s in Business Administration, Finance, or Legal Studies

• 1-3+ years experience in MCA, collections, legal admin, or financial services.
• Strong working knowledge of Merchant Cash Advance funding structures and paper types.
• Experience in soft collections with tact and professionalism.
• Familiarity with legal collections processes and state-specific collection laws.
• Strong organizational and communication skills.
• Ability to multitask and manage deadlines in a high-volume environment.
• Proficiency with CRM systems, Excel, and payment platforms is a plus.