Training and Development Specialist

We're looking for a Training and Development Specialist to help train and support our team of service coordinators. In this role, you'll guide new hires through onboarding and make sure they feel confident and ready to do their job well from day one.

What you'll be doing:

• Train a group of service coordinators, ensuring a smooth onboarding process
• Provide detailed guidance on workflows and documentation
• Train staff on effective strategies for handling escalated clients
• Ensure consistency and accuracy across all tasks and responsibilities